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Embracing Internet of Things (IOT) to improve service experiences, industry performance and business operations

Covid-19 has started to expedite changes that were already at play. And in the realm of customer acquisition, customer service and customer retention, It will require businesses to look at customer engagement differently. How can brands begin to think creatively about how they are connecting with their customers? How can they utilise technologies like IoT devices to develop more responsive customer centric solutions?
With more pressure being placed on companies to figure out how they will be able to drive the growth in volume and what they can do in cases where the virus is starting to impact their customer care and sales workforce. How can they use technologies to enhance responses and possibly add automation?

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