THE NEW SERVICE DYNAMIC
Solutions which can be quickly deployed to respond to social distancing measures while improving service experiences and delivery
COVID-19 continues to have a significant impact on people trying to do what they were accustomed doing. Their experience as customers have been affected on myriad levels and will continue to be that way unless businesses really respond. This response must include how they function in the realm of customer service. How can they address the changes in the market and customer behaviours to develop solutions which improve functionality in an era of social distancing?